Privacy Policy

In advance of the new GDPR (General Data Protection Regulation) coming into force on 25th May 2018, we have updated our Privacy Notice and can now post it on our new website.

Aztec (UK) Ltd is committed to protecting your personal data and handling it responsibly, fairly and transparently in order to safeguard all aspects of your personal and commercial affairs.

This privacy notice tells you what to expect when Aztec (UK) Ltd (“We”) collect personal information, both online and otherwise.

Information we may collect

We may collect and process information about you, including your name, date of birth, address, contact details (including email addresses and mobile phone numbers). If we were to extend our offering in future to online shopping, production selections and details of your purchases and purchasing habits and other information about you would also be stored.

We refer to this as Personal Information in this Privacy Policy.

We may collect and process the following personal information about you

  • Information that you provide by filling in forms, either on paper or electronically. This included information you may provide when opening a trade account or using our website. This information could include your name, date of birth, address and contact details.
  • When you place order(s) for goods or services (whether by fax, email, through the website or otherwise) we collect personal information to process and fulfil your orders(s), including your invoice and delivery address.
  • Details about the transactions you carry out with us.
  • Details from when you visit our premises.
  • If you were to visit our premises and in the event you have an accident whilst on such premises that is brought to our attention, we would record details of that accident and any injury you may suffer in our accident record book.
  • Information contained in and records of communications between us, including telephone calls and instant messaging.
  • Information about your preferences in connection with our website, including details of your visits to our website and how you use our website. This may involve the collection of traffic data, location data (including the country and telephone area code where your computer or device is located) and details of the resources that you access, including the pages of our website that you view.
  • Information that you provide to us by using our website, including any images that you upload and publish to our website (to the extent these include personal information).
  • In your use of our Digital Services we may also collect technical information such as the device you use.
  • We will also collect information concerning your marketing preferences.

If you provide us with personal information about another person, you must ensure before you do so that you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this Privacy Policy.

How we will use your information

We use your personal information in connection with our business activities. Specifically, we may use your personal information in the following ways:

  • To carry out our obligations arising from any contract(s) entered into between you and us. For example, we will use your invoice details and delivery address to process and fulfil your order(s).
  • To manage our relationship.
  • To provide, enhance and potentially personalise your experience on our website.
  • In the event that you do not complete your registration or order, we may use any contact information you have provided us to follow-up on your partial registration or order.
  • To manage and administer any other arrangements between you and us.
  • To notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us.
  • At or following any purchase or order you make, we may carry out security checks to protect against fraudulent transactions and to prevent and detect criminal activity; for example, we may undertake verification checks to identify any discrepancies with your payment details.
  • To carry out market research; for example, we may contact you, including by email, to obtain your feedback on our products and services, and we may use details of your purchases to understand market trends and to identify popular products and services.
  • To help us review, develop and improve the products and services we offer, including our website. For example, calls to our sales desk may be monitored and/or recorded for quality control and training purposes. We may also monitor details of your visits to our website, including, but not limited to, traffic data and page views for business and data analysis.
  • To address any claims made against us; for example, we may share details of our accident book with our claims handlers and insurers in connection with any claim made or likely to be made against us.

We may also use your personal information to provide you with information about products, services, promotions and offers that may be of interest to you. We may use your personal information in order to ascertain the products, services, promotions and offers that are likely to be of particular interest to you. We may use details of your visits to our website, including the pages of our website that you view, in order to ascertain the products, services, promotions and offers that are likely to be of particular interest to you and use this to send tailored marketing information to you.  For instance, if you browse pages of our website in relation to a particular category of product, we may use this information to send you marketing communications about that category of product.

However, if you choose to opt out of the above, we may still use your personal information to provide you with important services communications, including communications in relation to any orders you submit or products you purchase. We may also offer you the opportunity to indicate the specific types of marketing communications you are particularly interested in receiving from us; where possible, we will tailor the communications you receive to reflect your choices, but we may send you other communications that may be of interest to you.

Your personal information may also be used by us, our employees, contractors or agents, and disclosed to third parties. This would be in order to comply with any legal obligation (including in connection with a court order), or to enforce or apply our Terms & Conditions and other agreements that we have with, or otherwise concerning, you. We would also use this to protect our rights, property, or safety as well as those of our customers, employees, or other third parties.

Who can we share your information with?

We may disclose your personal information to third parties, including in the following circumstances:

  • We use third parties to carry out certain activities on our behalf that involve the processing of personal information. For example, we engage couriers to deliver our orders. Other third parties carry out surveys and installations, send conventional postal mail and email, maintain and update our databases of customer details, and analyse data. To help us develop, provide, and improve our website, we may use other third parties to provide marketing assistance, process card payments (if applicable), provide customer service, and handle claims. These third parties have access to the personal information needed to perform their functions, but may not use it for other purposes. We may use the information we receive from third parties to supplement, improve and add to our databases of customer details.
  • We may share limited information that we hold about you (for example, your email address) with third parties that also hold your information or have an existing online relationship with you in order to identify you as a customer and to enable us (or third parties on our behalf) to provide you with relevant Aztec marketing online.
  • We may pass personal information to external agencies and organisations (including the Police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity. These external agencies may check the information we give them against public and private databases and may keep a record of such checks to use in future security checks. We may also disclose personal information to the Police and other law enforcement authorities in connection with the prevention and detection of crime.
  • We may pass personal information to our insurers in the event that a claim is made or could be made against us. For example, we may send information contained in our accident book to our insurers.
  • In the event that we sell or buy any business or assets, we may disclose personal information held by us about our customers to the prospective seller or buyer of such business or assets. If either we or substantially all of our assets are acquired by a third party (or subject to a reorganisation within our corporate group), personal information held by us about our customers will be one of the transferred assets.

e may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply our Terms & Conditions of Sale or other agreements we have with or otherwise concerning you (including agreements between you and us (or one or more of our affiliates)); or to protect our rights, property or safety or those of our customers, employees or other third parties.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

How long we will keep your information

We will keep your information for as long as you have a relationship with us. After it ends we will keep it where we may need it for our legitimate purposes, e.g. to help us to respond to queries, complaints, or for other reasons, e.g. responding to requests from regulators. We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.

Control over your information

Under the General Data Protection Regulation, you have several important rights available to you. In summary, those include rights to: be informed about how your information is being used (hopefully this Privacy Policy explains it all), access the information we hold about you, request that we transfer elements of your data to another service provider, request us to correct any mistakes in your information which we hold, request the erasure of information concerning you in certain situations, receive the information concerning you which you have provided to us, in a structured format, stop any direct marketing, object to processing of your data.

Where we store your data

The data that we collect from you will be stored at our UK premises, some of which is cloud based. It will be processed by our own staff or those of our external agents. Such staff may be engaged in, among other things, the fulfilment of your order and the provision of support services. By submitting your data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure of your information

We will not disclose unnecessary personal information to third parties:

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Aztec (UK) Ltd, our customers, or others.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us at

How to complain

We hope that we can resolve any query or concern you raise about our use of your information. If you are not happy with how Aztec (UK) Ltd manages your data, you have the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. This Privacy Policy was updated 23rd May 2018.


Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to or in writing to Privacy Policy, Aztec (UK) Ltd, Unit 55 Enterprise Industrial Estate, Hurst Lane, Pedmore Road, Brierley Hill, West Midlands, DY5 1TX.

Access to information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.  Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.